Customer service is more important than the market
On the human resources allocation, the rule of IECSP is: giving priority to the customer service, and the market development is subsidiary.
Our customer service worker handle the question of the client first. For instance, when we provide the technic service to our client, some web visitors consult us the questions. In this time, we will satisfy our client first.
vice worker and salesman? The reason is that all the staff of IECSP must have the technic background and the experience of Ecommerce. Actually, the staff providing the service and developing the business are all the technicians, who are accomplished in Ecommerce. Only in this way, can they understand and meet the requirement from the clients. So, we do not distinguish the customer service worker from the salesman.
IECSP believe that the long developing way and the foundation of the company living depend on the good customer service, which will bring us more return and be better than developing the clients from top to bottom.
